FAQ

FAQ

What Is M-STAR Innovations e-commerce?

M-STAR Innovations e-commerce is an online store delivery service that allows you to shop as many as 60,000 items from our catalogue. Our well-trained Personal Shoppers carefully pick your goods and deliver them to you in as early as 5 hours after you order.

How Does M-STAR Innovations e-commerce Work?

Customers can shop on www.m-starinnovations.org for items such as general groceries, computers, Printers, phones, ICT accessories, electronic gadgets, Gift items, fresh product, beauty products, kitchen utensils, office supplies, books & magazines, tools & hardware and everything else you’ll find in a typical mega-supermarket. When customers add items to their order basket, they have the choice of selecting their preferred delivery window from multiple options. The website is user-friendly and the service is interactive; we keep customers updated at every stage of the processing of their order.

Will You Deliver To My Area?

 

We currently serve most parts of Osun, Kwara, Ekiti, Ondo and Oyo covering mainly central areas like Osogbo, Ife, Iree, Ilesa, Ila, Ilado, Ido-Osun, Okuku, Ilobu, Ifon, Inisa, Gbongan, Owena, Otan, Eripa and its neighborhoods. e.t.c. If your preferred delivery address is not within our current coverage area, you may provide an alternative delivery address that is centrally located (perhaps your office or the home of a relative or friend that you visit frequently).

When Will I Receive My Order?

Base on Location, but we deliver 7 days a week from 8:00am to 6:00pm and can be at your door in as early as 5 hours after you order, base on your Location.

 

How Do I Pay For My Order?

We accept online payments from all major Naira denominated debit and credit cards as well as international MasterCard and Visa cards and Bank Direct Transfer. We currently do not offer any payment on delivery options.

Do Item Images Reflect Exactly What I Will Receive?

While most items show actual images of what will be delivered, some images may differ slightly from what is displayed on the website. This may occur for a variety of reasons including but not limited to a new/temporary packaging design by the manufacturer, promotional items, same content but different version of an item (e.g. different editions of books or varied book cover design depending on country of print). Some images may also be for illustration purposes only and may not exactly reflect the colour, size and shape of actual item.

What If An Item Is Unavailable?

We go to great lengths to ensure we always find all items in your order. This often necessitates us checking all our store outlets before concluding your order. If after checking multiple store, the item is still unavailable; our well-trained Personal Shoppers will contact you to offer suitable replacements. You are not obliged to accept the replacements and we will only send it to you after a go-ahead from you.

What About Refunds?

If an item you ordered is unavailable, we will continue to check for the item until it is back in stock. If, after our checks, the item remains out of stock, any credit due to you will be added to your M-STAR Innovations eWallet. We do not process refunds to bank accounts.

In instances where your address is not within our delivery coverage locations or we later receive a payment which did not reflect in our account at the time you made it, we may process a refund to your account after deducting relevant bank charges.

Can I Return Items?

If we deliver an incorrect or damaged item (damage that has been caused by us), we will happily replace the item at no additional cost to you. For us to replace such items, customers will need to notify the delivery driver of their observation at the point of delivery. Once customers have taken delivery of their order and signed confirming this, they take ownership of the items and M-STAR Innovations will be unable to accept any returns.

Can I Cancel My Order?

Yes, because some order may be mistake

How Can I Contact You?

We are always happy to hear from you. If your question has not been covered in our FAQ page, please contact us at +2348160127117 and we will respond immediately.

FOLLOW US:

Share This:

0

Your Cart